Refund policy

Return & Cancellation Policy

Effective Date: August 18, 2026

Order Cancellation

Customers may request cancellation of an order before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow our return process, if the product is eligible for return.

Return Policy

We accept returns for eligible products if the customer receives:

- A damaged product

- A defective product

- The wrong product

- A product that does not match the order

The customer must contact us within 7 days of receiving the order to request a return.

The product must be unused, in its original condition, and with the original packaging, tags, and accessories where applicable.

Non-Returnable Products

Certain products may not be eligible for return, including products that are:

- Used or damaged after delivery

- Missing original packaging or accessories

- Personalized or customized

- Clearly marked as non-returnable on the product page

- Returned after the applicable return period

Refunds

After we receive and inspect the returned product, we will notify the customer whether the refund is approved.

If approved, the refund will be processed to the original payment method. The time required for the refund to appear in the customer's account may depend on the payment provider or bank.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photos/videos of the product and packaging so that we can review the issue and provide an appropriate solution.

Return Shipping

For damaged, defective, or incorrect items caused by us or our fulfillment partner, we may provide a return solution or cover the applicable return shipping cost.

For other returns, return shipping costs may be the customer's responsibility, where permitted by applicable law.

How to Request a Return or Cancellation

To request a cancellation or return, please contact our customer support with:

- Order number

- Customer name

- Reason for cancellation or return

- Photos/videos, if the product is damaged, defective, or incorrect

We reserve the right to refuse returns that do not meet the conditions of this policy or applicable law.

Store Name: zavelos