Shipping policy
Shipping Policy
Effective Date: August 18, 2026
Thank you for shopping with Zavelos.
This Shipping Policy explains how we process, ship, and deliver orders placed through Zavelos.com.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment is successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
During holidays, sales events, or periods of high order volume, processing may take additional time.
Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.
2. Shipping Time
Estimated delivery times depend on the destination, shipping method, product availability, and carrier.
For orders within the United States, estimated delivery is generally:
Standard Shipping: 5–10 business days
For international orders:
International Shipping: 7–20 business days
These are estimates only and are not guaranteed delivery dates.
Delivery may take longer due to customs processing, weather, carrier delays, holidays, incorrect addresses, or other circumstances outside our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Shipping rates may vary depending on:
- Delivery location
- Order size or weight
- Shipping method
- Product type
- Promotional offers
If free shipping is offered for a particular product or order, the applicable offer will be displayed on the website or during checkout.
4. Shipping Destinations
Zavelos may ship products to selected locations within the United States and internationally.
Available shipping destinations may vary depending on the product and shipping carrier.
If we are unable to ship an order to the address provided, we may contact you to arrange an alternative solution or cancel and refund the order.
5. Order Tracking
When tracking is available, tracking information will be sent to the email address provided during checkout.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.
Tracking updates are provided by the shipping carrier and may occasionally be delayed.
6. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply for reshipment.
Please contact us as soon as possible if you notice an error in your shipping address.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Delayed Deliveries
Zavelos is not responsible for delivery delays caused by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier delays
- Customs delays
- Public holidays
- Incorrect address information
- High shipping volumes
- Transportation disruptions
- Government restrictions
- Other unforeseen circumstances
If your order is delayed, please use the tracking information provided or contact us for assistance.
8. Lost or Missing Packages
If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location.
You should also contact the shipping carrier.
If you believe your package has been lost in transit, contact Zavelos and provide your order number and tracking information.
We will review the situation and, where appropriate, work with the carrier to investigate the shipment.
9. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
Where appropriate, we may request photographs of:
- The damaged product
- The shipping box
- The shipping label
- Any visible damage to the packaging
Any replacement or refund will be handled according to our Return & Refund Policy.
10. International Orders
International customers are responsible for complying with applicable import laws and regulations in their destination country.
Depending on the destination, international orders may be subject to customs duties, taxes, tariffs, or other fees.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
11. Shipping Restrictions
Certain products may not be available for shipment to certain locations due to carrier restrictions, customs regulations, or applicable laws.
If an order cannot be shipped because of such restrictions, we may contact the customer regarding cancellation and any applicable refund.
12. Multiple Items in One Order
If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping arrangements.
You may receive separate tracking information for different shipments.
13. Order Cancellation and Changes
If you need to change or cancel an order, please contact us as soon as possible after placing the order.
We cannot guarantee that cancellation or changes will be possible after an order has entered processing or has been shipped.
Once an order has shipped, our Return & Refund Policy may apply.
14. Returns and Refunds
Shipping information does not replace our Return & Refund Policy.
For information about returns, refunds, exchanges, and eligible products, please review our Return & Refund Policy on Zavelos.com.
15. Contact Us
If you have questions about shipping or your order, please contact us through the contact information provided on our website.
Zavelos
Website: Zavelos.com
Last Updated: August 18, 2026